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Customer Service Shipping & Delivery Privacy & Security Returns & Replacements Ordering Payment, Pricing & Promotions Viewing Orders Updating Account Information Shipping & DeliverySCALE 'N BEAK ACCESSORIES LIMITED offer free delivery to most of the United Kingdom and offshore islands, on all orders of dry goods of £50 and over, with the exception of bulk seed, vivariums, cages and siumilar products. Orders under £50 will incur a delivery charge of £4.95. Unfortunately, some postcodes will incur an extra delivery charge and we will contact you by telephone or email after you have ordered if additional charges apply.International DeliveriesSCALE ‘N BEAK offer delivery of dry goods to Europe and the EU, USA and Canada and buyers should contact the company for delivery costs prior to completing their purchase..Collecting Your Order Please do not request to reserve and collect your order, likewise order and collect from Scale 'n Beak, as not all items are stored on our premises.Delivery Method and TimingWe currently use Royal Mail and various reliable couriers to despatch your goods, but whatever method is used, we will always obtain proof of postage for our records and your peace of mind. We aim to deliver the majority of orders within 3-5days, but where items are delivered direct from the manufacturer or supplier this will differ and you will receive an email to advise you of the delivery time. In the unlikely event that your order should fail to arrive within our promised delivery period please contact us with your order number and we will carry out a thorough investigation on your behalf and get your items to you as soon as possible. All non-delivery must be reported using our email form within 10 DAYS. Scale 'n Beak promise to maintain communications with customers with any problems at all times. Should you be out when your parcel arrives, depending on the nature of the product, the courier or Royal Mail will leave a card informing you of attempted delivery and it then becomes your responsibility to arrange re-delivery at your convenience in accordance with the instructions printed on the card. We will ensure that your goods are correctly packaged before despatch but SCALE 'N BEAK cannot accept liability for damage sustained by their subsequent treatment. SCALE 'N BEAK denies any liability for any loss resulting from damaged or faulty items, or late delivery.Frozen Food and Live FoodFrozen foods are sold subject to availability and orders will be despatched on a first come first served basis. Frozen foods will be packaged to arrive still frozen on a guaranteed timed service and it is the responsibility of the customer to ensure that somebody is available at the delivery address to receive a frozen food order. SCALE 'N BEAK accepts no responsibility for frozen orders which are defrosted/spoiled because nobody was available to receive the delivery. However, in the event of a live food and/frozen food delivery not having arrived by 3pm on the agreed day, customers are obliged to inform us of the problem with delivery immediately by telephone. Failure to inform us of a delayed delivery of live food or frozen food by this time will invalidate any guarantee of safe arrival of live/frozen goods and customers will not be entitled to a replacement of their order. We reserve the right to postpone delivery of any frozen food or live food orders which are placed during extreme weather conditiions, e.g., flood, deep snow, heat wave or extreme overnight temperatures. Delivery of live foods will usually result in next day delivery, but this cannot be guaranteed. If you wish to have your live foods delivered by special delivery, please contact us before placing an order as this will incur an extra cost. SCALE 'N BEAK put customer satisfaction first in all delivery decisions. Privacy & Security We are commited to safefuarding the privacy of all our website visitors through the implementation of The Data Protection Act 1998. During the order process we will collect specific data from yourselves including name, address, telelphone number and email address to enable us to fulfil your order, send invoices and forward marketing communications. If you do not wish to receive any further marketing communications from us, you may contact us at anytime to be removed from our marketing contact list. Some information may be passed to our agents or couriers, eg name, address, telephone number in order to deliver your order. However, please be assured that other than detailed above and as required by law we will not sell or pass your details to anyone outside SCALE 'N BEAK ACCESSORIES LIMITED.Third Party Websites This website may contain links to third party websites. We are not responsible for the privacy policies, content or practices of third party websites.Security All payment information entered on our site is handled through SagePay and SCALE 'N BEAK do not at any point store customer card details on our server, or anywhere else, unless requested to do so specifically by the customer. Returns & Replacements SCALE 'N BEAKS's no quibble returns policy does not affect your statutory rights. If you wish to return all/part of your dry good order within 10 days of receipt, please contact us at scalenbeak@hotmail.co.uk, or telephone 01255 822634. Scale 'n Beak will send you an email authorising you to return the goods, and this email must be printed and retained as proof of authorisation for said return. Unfortunately, no goods will be accepted prior to the customer receiving an authorisation email.Our returns address is: Scale 'n Beak Accessories Limited, 820 St John's Road,Clacton on Sea,Essex CO16 8BS,UK.The products being returned must be in perfect condition and well packaged to avoid damage in transit. We recommend returning items by a signed for delivery service together with proof of postage. Scale 'n Beak will not accept that goods have been returned by a customer without proof of delivery to us or a receipt from a carrier. When products have been returned to Scale 'n Beak in good condition we will issue a full refund for the products, however, we will not pay the cost of your returned postage. Any items returned after 10 days is at the discretion of Scale 'n Beak Accessories Limited.Items Missing From The Order.From time to time you may find that your order is incomplete as we have had to ship part of your order at a later date or refund you for an item that is currently unavailable. In either of these circumstances Scale 'n Beak will contact you prior to shipping your order. Likewise if the customer discovers part of their order is missing they must inform Scale 'n Beak within 24 hours of the order being received for any action to be taken.Receipt of Damaged Goods or Incorrect Item.If any part of your order is damaged or incorrect, customers must inform Scale 'N Beak by email within 24 hours. If you knowingly accept receipt of damaged goods this must be indicated on the drivers' signature terminal. Please use our on line form under 'Contact Us' to report any complaints. Before we can refund or exchange an item we must ask you first to retain the original packaging, repackage and then return to Scale 'n Beak by the cheapest method available but with proof of postage. The receipt issued by the Post Office showing the cost of returning the product should also be enclosed in the parcel so that we can refund the postage.Exchanging A Product If you are dissatisfied with any part of your order and wish to exchange it please return it within 10 days, safely packaged and in good order, enclosing details of the return and the new item requested. This will incur a delivery cost of £3.95.Products guaranteed by a manufacturer can be returned to us, if they are faulty, for exchange or refund during the warranty period. All products will be tested upon return.Non-returnable Products Bespoke goods and perishables i.e., magazines, books, tortoise tables, vivariums, parrot cages/stand, pigeon/chick housing and opened or partly used feed etc., cannot be returned for refund unless faulty or damaged.Under the Consumer Protection (Distance Selling) Regulations 2000, you have a duty to take reasonable care of any goods you receive. Under circumstances where this duty has been breached by yourselves, you will be liable for any costs or losses incurred by Scale 'n Beak. Ordering Ordering with SCALE 'N BEAK ACCESSORIES LIMITED is simple and secure.Choosing The Items You NeedOnce you have found the items you require you can click on the 'VIEW PRODUCT' button, the product image or the name of the product and this will give you all the information you need such as the size, weight and application of an item, helping you choose the ideal product for you and your Reptile or Bird.Add To Basket Once you have chosen your product(s) you need to add it to your shopping basket by simply clicking on the 'ADD TO CART' button.You can choose more products by clicking on the 'EXPAND BASKET' button on the basket page. You will always be able to see your updated basket on the top right-hand side of every page, along with the number of items in your basket (although the purchase price shown WILL NOT include any delivery charges applicable).Once you have finished shopping just click on the 'CHECKOUT' button situated at the top right-hand side of every page and this will take you back to the basket page where you can review the items selected. Should you have a Voucher Code please enter this in the box under the list of products selected and click 'UPDATE'. You can always remove a product from your basket or amend the quantities of each item required at this stage by clicking on the 'EDIT' button. After any editing you should then click on the 'UPDATE' button. However, even at this stage you can return to add more items by simply clicking on 'CONTINUE SHOPPING'.Checkout Once you are satisfied with the contents of your shopping basket, click on 'CONTINUE TO CHECKOUT' where you will be requested to login to your account/create an account/log in as a visitor prior to completing your purchase. This, in turn, will take you to our checkout page which will permit you to enter your billing, delivery address and payment details. With all required fields completed, click on the 'CONTINUE' button, which will take you to your summary page where a confirmation of your order and order details will be shown. Please take a moment to check your order before making payment and if you are satisfied click on the 'CONTINUE' button to provide us with your preferred payment method and make secure payment using SagePay. Finally, SCALE 'N BEAK ACCESSORIES LIMITED will provide you with a receipt of your order which you should print and retain for your records. We will also sent you an email confirming your order details. Payment, Pricing & PromotionsPaymentOrdering with SCALE 'N BEAK ACCESSORIES LIMITED is simple and you can shop in complete confidence using our secure payment provider PayPal.We accept Visa, Mastercard, Maestro, Solo and Delta Cards. Please accept the assurance that no credit card details will be kept in your MY ACCOUNT area but if you do not feel comfortable entering your card details online you can place your order by post, enclosing a cheque or postal order for the required amount made payable to 'Scale 'n Beak Accessories Limited'.All goods remain the property of Scale 'n Beak Accessories Limited or their agents until full payment is made and goods are delivered to the customer. In all cases payment must be received in full before goods will be despatched. Pricing SCALE 'N BEAK ACCESSORIES LIMITED only accept at the present time orders for the United Kingdom and offshore islands and for this reason all payments made through PayPal are in GBP currency. All prices on our website are inclusive of VAT but exclusive of delivery charges. However, the total price for the goods and delivery on your order will be stated at the time of order (unless excess delivery charges are required due to the delivery area).SCALE 'N BEAK are entitled to adjust our prices at any time, including the change in price being due to an unfortunate error or omission in the price published for the goods. If this should occur we will notify you of the correct price and give you the opportunity to cancel your order.Promotions From time to time SCALE 'N BEAK will offer promotions of different items through their website for a limited period or whilst stocks last. Notifications of new products to the market will also be forwarded to those customers wishing to be on a mailing list and also through Twitter and Facebook. Viewing Orders All orders can be viewed on the summary page prior to placing an order and will also be confirmed by SCALE 'N BEAK via email to each customer in confirmation of their order. Updating Account Information Should any of your personal details change, including name, address and email address, please update them in the MY ACCOUNT section of our website.

Scale 'n Beak Accessories Ltd