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SCALE 'N BEAK ACCESSORIES LIMITED offer free delivery to most of the United Kingdom and offshore islands on all orders of dry goods of £50 and over, with the exception of bulk seed, vivariums, cages and similar products. Orders under £50 will incur a delivery charge of £3.95. Unfortunately, some postcodes will incur an extra delivery charge and we will contact you by telephone or email after you have ordered if additional charges apply. International Deliveries SCALE 'N BEAK can despatch to addresses within Europe, the EU and the United Kingdom, but unfortunately cannot deliver to BFPO postcodes. We also reserve the right not to deliver goods if the address is felt not to be secure. Orders to Europe and the EU will incur a minimum delivery charge of £6.00 whilst deliveries to the USA or Canada will incur a minimum of £10.50. International buyers should contact Scale 'n Beak for exact postage costs prior to completing their purchase. Collecting Your Order Please do not request to reserve and collect your order, or likewise order and collect from Scale 'n Beak as not all items are stored on our premises. Delivery Method and Timing We currently use Royal Mail and various reliable couriers to despatch your goods, but whatever method is used, we will always obtain proof of postage for our records and your peace of mind. We aim to deliver the majority of orders within 3-5 days, but where items are delivered direct from the manufacturer or supplier this will differ and you will receive an email to advise you of the delivery time. In the unlikely event that your order should fail to arrive within our promised delivery period please contact us with your order number and we will carryout a thorough investigation on your behalf and get your items to you as soon as possible. All non-delivery must be reported using our email form within 10 DAYS. Scale 'n Beak promise to maintain communications with customers with any problems at all times. Should you be out when your parcel arrives, depending on the nature of the product, the courier or Royal Mail will leave a card informing you of attempted delivery and it then becomes your reponsibility to arrange re-delivery at your convenience in accordance with the instructions printed on the card. We will ensure that your goods are correctly packaged before despatch but SCALE 'N BEAK cannot accept liability for damage sustained by their subsequent treatment. SCALE 'N BEAK denies any liability for any loss resulting from damaged or faulty items, or late delivery. Frozen Food and Live Food Frozen foods are sold subject to availability and orders will be despatched on a first come first served basis. Frozen foods will be packaged to arrive still frozen on a guaranteed timed service and it is the responsibility of the customer to ensure that somebody is available at the delivery address to receive a frozen food order. SCALE 'N BEAK accepts no responsibility for frozen orders which are defrosted/spoiled because nobody was available to receive the delivery. However, in the event of a live food and/frozen food delivery not having arrived by 3pm on the agreed day, customers are obliged to inform us of the problem with delivery immediately by telephone. Failure to inform us of a delayed delivery of live food or frozen food by this time will invalidate any guarantee of safe arrival of live/frozen goods and customers will not be entitled to a replacement of their order. We reserve the right to postpone delivery of any frozen food or live food orders which are placed during extreme weather conditions, e.g., flood, deep snow, heat wave or extreme overnight temperatures. Delivery of live foods will usually result in next day delivery, but this cannot be guaranteed. If you wish to have your live foods delivered by special delivery, please contact us before placing an order as this will incur an extra cost. SCALE 'N BEAK put customer satisfaction first in all delivery decisions.

Scale 'n Beak Accessories Ltd